Why can't I have access to my 12-17 year olds chart?

Vermont state law ( protects the privacy of adolescent minors for certain types of treatment. Portal access is not available for parent, guardians, or patients who are 12-17 years of age.) Once the patient is 18 years of age they may have their own portal.

What is an Authorized Representative?

Parent/s or legal guardian/s of a patient 11years old and under, or an adult that manages the healthcare of another adult.

What if my medical information is incorrect?

Send a Portal message to our office noting what is incorrect. We will either correct the concern or reach-out with next steps.

What browsers are supported?

The Portal is supported on Chrome, Firefox, Safari and Edge.

What if I forgot my Login name/ ID?

Contact our Medical Records department at 833-MY-PORTL (833-697-6785) and ask for your Portal Login name. They will confirm your information and then provide you with you login name/ID.

I enter my login name, click Sign in and nothing happens:

The patient portal employs the use of cookies in order to function. If your web browser is blocking cookies, you will want to adjust your site settings to allow cookies from this site.

How do I Reset my password?

From the “Patient Portal Login” page, select “Forgot password?”. You will be prompted to enter the Email Address you set your Portal up with and the Login Name. Once you click submit you will be required to answer a security question. You will then receive an email with a temporary password. Community Health can not see your Portal password, so we will not be able to tell you what it is.

I clicked Forgot password?, completed the form and haven't gotten my password reset email.

Check your email's JUNK/SPAM folders for the password reset email. You can also add donotreply@medentmobile.com as a contact in your address book and then try submitting another password reset.

I can get into the portal but I get logged out all of the time:

A. Are you using an Apple device? Some Apple users have an enhanced security setting known as Hide IP Address From Trackers & Websites. This setting is sending all of the user's web traffic through Apple's Private Relay architecture, which prevents MEDENT from maintaining the patient's portal session. To adjust this, you can access the Privacy & Security section of your Safari settings and change the option Hide IP Address from "From Trackers & Websites" to either "From Trackers" or "Off" B. Is your device running off of a VPN? As a security precaution to help prevent DoS (Denial of Service) and Brute Force Attacks, your session will be severed if attempting to log into the portal while using a VPN. We recommend disabling your VPN temporarily while using the portal. C. Are you using other interfaces (e.g., Patient Pre-Check-in, Electronic Documents) at the same time? If your practice has sent you a pre-check-in link or electronic documents link, you cannot log into those platforms and the patient portal at the same time. You will want to complete/log out of those interfaces and then use the portal. D. Are you trying to log into other portals at the same time (e.g., you and your spouse's, your children’s', etc). You can only log into one portal in a browser at any given time. If you manage multiple portals, we recommend only logging into one-at-a-time. E. Lastly, we would suggest clearing your browsing history. With cookies and a full cache, browsers "remember" old versions of websites. This is usually good because then websites you've visited before are able to load more quickly. However, this can occasionally cause issues when those websites update (which the portal does every so often). Clearing cookies and cache tells the browser to start over fresh.

Get Quick Access to My Portal on My Phone

Android Users – In Google Chrome, navigate to the Portal Login page, then tap the three dots at the top right of the Chrome window, then tap Add to Home Screen . Apple Users – In Safari, navigate to the Portal Login page then tap the square with the arrow symbol.

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LnRiLWhlYWRpbmcuaGFzLWJhY2tncm91bmR7cGFkZGluZzowfQ== Community Health Patient Education Committed to Community Provider Perspectives Explore expert insights from our dedicated Community Health medical, dental and behavioral health experts. These articles are written by our team to guide you in living well, managing your health, and making informed decisions for yourself and your family. Filter By Health TopicAll […]

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