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Patient Relations

Patient Relations

Our promise is to provide you and your family with the best care possible in a compassionate environment. If at any time you don’t feel like we’ve delivered on this promise, please talk to your nurse, provider or ask to speak to the practice manager at the clinic where you are being seen.

The goals of the Patient Relations Department are:

  • To provide patients and families with the opportunity to express feelings about issues that have not been satisfactorily resolved by their healthcare provider. This includes concerns, suggestions, complaints, and compliments
  • To provide a centralized process to ensure that concerns are resolved within a timely manner
  • To improve the experiences of our patients and their families
  • To gather data and provide patient information to staff on patients’ perceptions and satisfaction rates

Patient Relations Contact Information

You can contact Jill Jesso-White, Patient Relations Specialist, who assists patients and families with concerns regarding care at CHCRR. For assistance in resolving issues please contact our office Monday-Friday 9am-5pm at (802) 855-2097 or email: jjwhite@chcrr.org

We look forward to meeting you and thank you for entrusting us with your care!

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