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“Community Health’s Telehealth program is a logical extension of what we do.”
— CEO Don Reuther

When you can’t come to one of our practice locations, or if a provider determines that a consultation is best delivered remotely, a provider can connect with a patient at home, in a nursing facility or even at a school, depending on the technology available.

The federal Health Resources and Services Administration (HRSA), the organization that accredits Community Health, defines telehealth as:

“The use of electronic information and telecommunications technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration.”

Telemedicine in the News

Teledentistry in the News

Profile picture of Donald Reuther CEO

Click below to read a commentary on telehealth by Donald Reuther, CEO Community Health


Check out the Policy in Plainer English Podcast that features Community Health Rutland’s Dental Director, Dr. Rachel Rivard.

How Telehealth works at Community Health

1) Call our Patient Access Center (PAC) toll free at 888-989-8707 if you would like to make an appointment.   

  • Are you a current patient at Community Health?

2) Be prepared to describe your situation.

  • Is this a new illness that has just developed? What are the symptoms?
  • Do you have a chronic condition that needs monitoring?
  • Are you unable to get transportation to see a provider?

3) Information and paperwork to be completed

  • Telehealth requires your consent
  • Health insurance details
  • What type of digital platform/technology do you have access to?

4) Medical determination

  • A provider will determine if this consultation is appropriate for Telehealth
  • Additional details can be gathered by phone
  • A provider will determine if you need a face-to-face appointment

Community Health’s Telehealth program is based on traditional clinical diagnosis and monitoring that is delivered by technology including live video or audioand secure electronic transmission of health care information and involves:

  • consultations
  • counseling
  • treatment
  • prescriptions
  • education and information

Telehealth is delivered for primary care, psychiatry, chronic disease monitoring and management, dentistry and home health care.

Many patients have barriers that impact their ability to be seen in the office for appointments such as lack of transportation, childcare issues, physical limitations or mental health issues preventing them from leaving their home.

Telehealth offers an opportunity for Community Health’s Behavioral Health providers to have sessions with patients from the safety of their homes. “The best behavioral health treatment outcomes are when patients have consistent and consecutive sessions with their providers,” said Community Health’s Behavioral Health Leader Christopher Chadwick. “Telehealth is a very effective tool in making those sessions happen,” Chadwick said.

Community Health’s Patient Portal is an extension of our digital care network, providing secure online access to your records, prescriptions and a connection to communicate with your provider.  Sign up for the Patient Portal.

The state of Vermont supports telehealth and allows Vermont patients to receive virtual care from home. Read more about the state’s telehealth policy.

For more information about Community Health’s Telehealth program

call the PAC toll free at 888-989-8707

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