Community Health Patient Portal
Securely access your health information, test results, and more.
Accessing your health information online is easy from your desktop or smartphone!
The Patient Portal will help you better manage your health care, message your provider, renew a prescription, request an appointment, pay your bill or update your health record.
Enrollment/Signing-up
1. Get a Portal Activation CODE
a. In-person
Stop by a Community Health clinic and ask for your Portal Activation CODE.
b. Email: PatientPortal@chcrr.org
Send an email with your full name, date of birth (DOB), and a valid ID to PatientPortal@chcrr.org, and ask for your Portal Activation CODE.
c. Call: 833-MY-PORTL (833-697-6785)
Speak with our Medical Records department toll-free and ask for your Portal Activation CODE.
2. Activate Account
To activate your account, you’ll need:
- Your Portal Activation CODE
- Last name, first name
- Date of birth
- Active email address
- Three answers for selected security questions
- A login ID
- A secure password
- Your Portal Activation CODE entered under “Activation Code”
3. Sign in to Patient Portal Login
Use your:
- Login ID
- Password
Authorized Representative Access
Access as a proxy for a minor (ages 0–11) or an adult patient with a guardian.
Contact our office to get your Authorized Representative Portal Activation CODE
a. In-person
Stop by a Community Health clinic and ask for your Authorized Representative Activation CODE.
b. Email: PatientPortal@chcrr.org
Send an email with your full name, date of birth (DOB), and a valid ID to PatientPortal@chcrr.org, and ask for your Portal Activation CODE.
c. Call: 833-MY-PORTL (833-697-6785)
Speak with our Medical Records department toll-free and ask for your Portal Activation CODE.
FAQs
Please send Questions to our Medical Records at Email: PatientPortal@chcrr.org
Vermont state law ( protects the privacy of adolescent minors for certain types of treatment. Portal access is not available for parent, guardians, or patients who are 12-17 years of age.) Once the patient is 18 years of age they may have their own portal.
Parent/s or legal guardian/s of a patient 11years old and under, or an adult that manages the healthcare of another adult.
Send a Portal message to our office noting what is incorrect. We will either correct the concern or reach-out with next steps.
The Portal is supported on Chrome, Firefox, Safari and Edge.
Contact our Medical Records department at 833-MY-PORTL (833-697-6785) and ask for your Portal Login name. They will confirm your information and then provide you with you login name/ID.
The patient portal employs the use of cookies in order to function. If your web browser is blocking cookies, you will want to adjust your site settings to allow cookies from this site.
From the “Patient Portal Login” page, select “Forgot password?”. You will be prompted to enter the Email Address you set your Portal up with and the Login Name. Once you click submit you will be required to answer a security question. You will then receive an email with a temporary password. Community Health can not see your Portal password, so we will not be able to tell you what it is.
Check your email’s JUNK/SPAM folders for the password reset email. You can also add donotreply@medentmobile.com as a contact in your address book and then try submitting another password reset.
A. Are you using an Apple device? Some Apple users have an enhanced security setting known as Hide IP Address From Trackers & Websites. This setting is sending all of the user’s web traffic through Apple’s Private Relay architecture, which prevents MEDENT from maintaining the patient’s portal session. To adjust this, you can access the Privacy & Security section of your Safari settings and change the option Hide IP Address from “From Trackers & Websites” to either “From Trackers” or “Off”
B. Is your device running off of a VPN? As a security precaution to help prevent DoS (Denial of Service) and Brute Force Attacks, your session will be severed if attempting to log into the portal while using a VPN. We recommend disabling your VPN temporarily while using the portal.
C. Are you using other interfaces (e.g., Patient Pre-Check-in, Electronic Documents) at the same time? If your practice has sent you a pre-check-in link or electronic documents link, you cannot log into those platforms and the patient portal at the same time. You will want to complete/log out of those interfaces and then use the portal.
D. Are you trying to log into other portals at the same time (e.g., you and your spouse’s, your children’s’, etc). You can only log into one portal in a browser at any given time. If you manage multiple portals, we recommend only logging into one-at-a-time.
E. Lastly, we would suggest clearing your browsing history. With cookies and a full cache, browsers “remember” old versions of websites. This is usually good because then websites you’ve visited before are able to load more quickly. However, this can occasionally cause issues when those websites update (which the portal does every so often). Clearing cookies and cache tells the browser to start over fresh.
Android Users – In Google Chrome, navigate to the Portal Login page, then tap the three dots at the top right of the Chrome window, then tap Add to Home Screen.
Apple Users – In Safari, navigate to the Portal Login page then tap the square with the arrow symbol.